Imagine being an SiriusXM employee praying that "the phone call/e-mail" doesn't come today. If not today, maybe tomorrow? Not a fun situation to be in.

Ironically I cancelled my service last week, and it wasn’t easy.  I have had satellite radio since, shortly after the U.S. launch, originally I was part of the team that brought the service to Canada. So, I have had the service since the early 2000's.  I was handed from person to person each of them trying to convince me not to cancel.    I was told to download an “app” to my Electric Vehicle.  (There is no app).  I told the “loyalty rep” that was impossible.  But he continued to argue with me.  You cannot add “apps” to the touchsreen or the audio system of my vehicle.  Then I was offered a new radio (add-on) for my car.  I know from previous experience that there is no bluetooth or direct connect or fm work-around for my car.  What I found odd, was that the loyalty department should have known “better”.  This isn't rocket science.  Everyone sounded as if they were working “offshore”.   There are well over a million of the EV model that I own, on the road in North America.  (Probably 2 million of this particular EV model are in the U.S. and Canada) You’d have thought that sirius/xm management would have addressed the issue, or at least “saw it coming”.  To be clear, this is due to Sirius/XM NOT having made a deal with the car maker to include the chipset and electronics in their vehicles.   So I fully appreciate that their business is starting to falter, particularly if folks like myself can no longer access the service in our cars.  The reality is that I have found a lot of other content to listen to in my EV,  which is to my taste.  It is a very competitive market and I don’t have much confidence in SiriusXM’s management.   The loyalty dept rep suggested that I could "stream" via my cellphone.  Hell will freeze over before I fork out an additional $40 bucks a month to Robbers Mobile for that much data....

Last edited by tvguy (March 7, 2023 11:30 am)