So now it's up to five days credit, instead of just two. Oh boy! An extra $20 - 30 in your pocket!

Rogers customers are outraged, but will they really leave? Company offers five days’ credit ‘as a first step’

paterson1 wrote:

It didn't really sound like many of the Rogers customers who called in were actually considering cancelling their service.  Maybe as things fester, more will consider a cut.   Friends I have talked to however, none have said they were going to leave. 

There's also the theory that this incident would spur increased network architectural review, redundancy, increased co-operation with vendors and any equipment that exhibited the issue within Rogers, and the "fallout" of bad PR, lawsuits, etc. is incredibly high incentive to work on this so that a repeat of the issue is not likely. Therefore, the theory goes, wouldn't one want to remain with a provider who was giving this attention to detail to rectifying a previous point-of-failure?

Not sure if this is true, so I add this with that caveat. But I heard a caller on one of the talk shows Wednesday morning say both Bell and Telus have jumped on the "hate Rogers" bandwagon, by offering special sign-ups, with no extra added fees for switching or joining and special deals for would-be former Rogers customers. 

If that's true - and it sounds like something they'd do - it's a quick reaction and a clever marketing ploy that would surely get a "Touchdown" from Bob Reid on CFRB's weekly "Touchdowns & Fumbles" segment.

RadioActive wrote:

Not sure if this is true, so I add this with that caveat. But I heard a caller on one of the talk shows Wednesday morning say both Bell and Telus have jumped on the "hate Rogers" bandwagon, by offering special sign-ups, with no extra added fees for switching or joining and special deals for would-be former Rogers customers. 

If that's true - and it sounds like something they'd do - it's a quick reaction and a clever marketing ploy that would surely get a "Touchdown" from Bob Reid on CFRB's weekly "Touchdowns & Fumbles" segment.

Don't know about Telus but Bell does this all the time.  When I moved from Rogers to Bell years ago, it was a special deal for three years, no strings attached, could cancel at anytime with no penalty, and I don't recall any sign up fee.  Things did change after the three years though. Overall I like Bell but I don't like having to threaten them every six months to get the rate down. They always try to hold the rate but want to give you something free, a bunch of features I don't want, or more channels or movies at "no charge".   All I want is a better rate, not more channels. 

Pretty sure the zillion pages of papers you have to sign before you get service, allows them deny any wrongdoing.