The Southern Ontario/WNY Radio-TV Forum » Rogers service outage pain in the derriere

betaylored · April 19, 2021 6:10 pm

I'm one of the many Chatr customers unable to make phone calls due to the day long service problems Rogers has been experiencing Canada wide.

WiFi means I have been able to watch Netflix, check out Instagram, and read the EXTREMELY lame a** responses from Rogers on Twitter to irate customers. The company could not have handled it worse. As of now, no explanation as to what is happening, no end in sight.

I'm also thinking of the people who rely on their devices for home schooling, communicating with ill or isolated family members, this is not a good situation. As far as I know 911 still works. 😶😒☹️

Last edited by betaylored (April 19, 2021 6:19 pm)

mace · April 19, 2021 6:58 pm

I guess I am one of the lucky ones with no service interruptions today. But yes, it is extremely frustrating when cable/internet/home phone are down and the only information you get is "We are aware of the issue but currently do not have a timeline as to when service will be restored"

Radiowiz · April 19, 2021 7:06 pm

Thankfully Rogers landline service remains unaffected by this outage.
No more asking me why I pay for both a landline and cell phone please.
Get it now? Always nice to have something to talk on when something else fails...er, as long as I'm not trying to call a Rogers cell phone, lol

Chrisphen · April 19, 2021 7:24 pm

An amusing tweet comment I saw earlier: "Did the Ontario government take over Rogers?"

Last edited by Chrisphen (April 19, 2021 7:28 pm)

mace · April 19, 2021 7:27 pm

I also will never give up my landline. If I misplace it, I can call the number with my cell to find it. This has happened on several occasions.

RadioAaron · April 19, 2021 7:36 pm

mace wrote:
I guess I am one of the lucky ones with no service interruptions today. But yes, it is extremely frustrating when cable/internet/home phone are down and the only information you get is "We are aware of the issue but currently do not have a timeline as to when service will be restored"

I'm not sure what other information could be provided. It's not like it was planned, and for the longest time they didn't know the cause either.

MJ Vancouver · April 19, 2021 7:45 pm

I’m with Fido. On the west coast, I had service this morning, but it went down sometime between 8 and 9am PT. LTE came back around 4pm, I had to power cycle my phone to be able to send text messages again though.

This was probably one of the largest telecommunications disruptions in Canada in the past 25 years.

Media Observer · April 19, 2021 7:58 pm

Cell service back (Whitby).

Dial Twister · April 19, 2021 8:14 pm

All this calls into question the logic of Rogers buying Shaw and getting Freedom Mobile.

The last thing we need is LESS competition, which would mean greater disruption than what happened today. Had Rogers already owned Shaw / Freedom, then even more people would have been without service today.

RadioActive · April 19, 2021 8:33 pm

To make matters worse, I heard on the news this was caused by a bad software update and not something mechanical or broken. Well done, Rogers.

Dial Twister · April 19, 2021 8:49 pm

RadioActive wrote:
To make matters worse, I heard on the news this was caused by a bad software update and not something mechanical or broken. Well done, Rogers.

Rogers is placing the blame squarely on Ericsson Software. Maybe so - time will tell.
https://www.ericsson.com/en

mike marshall · April 19, 2021 10:45 pm

MJ Vancouver wrote:
This was probably one of the largest telecommunications disruptions in Canada in the past 25 years.

We'll have to check for a bump (no pun intended) in the birth rate 9 months from now.

mike marshall · April 19, 2021 10:58 pm

Dial Twister wrote:
Rogers is placing the blame squarely on Ericsson Software. Maybe so - time will tell.

So far, no comment from Huawei.

alangee · April 20, 2021 9:01 am

Mildly annoying. I used my TextNow app on my Rogers phone and had no problems at all.

the original hank · April 20, 2021 12:52 pm

my daughter works for rogers... but luckily she had the day off... plus her staff couldn't reach her because she has a rogers phone (silver lining).

Media Observer · April 20, 2021 4:50 pm

One day credit to be issued:

https://toronto.citynews.ca/2021/04/20/rogers-outage-credit/

(At least you don't have to apply for it).

MJ Vancouver · April 20, 2021 5:00 pm

Media Observer wrote:
One day credit to be issued:

https://toronto.citynews.ca/2021/04/20/rogers-outage-credit/

(At least you don't have to apply for it).

$2.50 off. Yay.

turkeytop · April 20, 2021 7:20 pm

A dark day for Ontario's middle class.Without their cell phones, they could no longer communicate with their middle class friends.

Without their aps, they were shut out from ordering at their favourite restaurants, Without their aps, they were forced to line up with the unwashed working class to get into their banks.

In the coming weeks, expect a big spike in PTSD among the Starbucks crowd.

Media Observer · April 20, 2021 7:53 pm

MJ Vancouver wrote:
Media Observer wrote:
One day credit to be issued:

https://toronto.citynews.ca/2021/04/20/rogers-outage-credit/

(At least you don't have to apply for it).
$2.50 off. Yay.

👍

Last edited by Media Observer (April 20, 2021 7:57 pm)

Radiowiz · April 20, 2021 8:37 pm

Does anyone have any doubt that the Rogers game plan is most likely to give everyone a $2.50 credit, then turn around and jack the bill up a few bucks in a few months to pay for their losses?

Paul Jeffries · April 21, 2021 7:55 am

MJ Vancouver wrote:
Media Observer wrote:
One day credit to be issued:

https://toronto.citynews.ca/2021/04/20/rogers-outage-credit/

(At least you don't have to apply for it).
$2.50 off. Yay.

That's more than me. $1.67 for my chatr phone being out of service.

PJ

Radiowiz · April 21, 2021 8:56 am

Paul Jeffries wrote:
MJ Vancouver wrote:
Media Observer wrote:
One day credit to be issued:

https://toronto.citynews.ca/2021/04/20/rogers-outage-credit/

(At least you don't have to apply for it).
$2.50 off. Yay.
That's more than me. $1.67 for my chatr phone being out of service.
PJ

You paid less so you get less lol

Last edited by Radiowiz (April 21, 2021 8:56 am)

betaylored · April 21, 2021 11:47 pm

Radiowiz wrote:
Paul Jeffries wrote:
MJ Vancouver wrote:
$2.50 off. Yay.
That's more than me. $1.67 for my chatr phone being out of service.
PJ

You paid less so you get less lol

And I'm willing to bet that us Chatr customers were the last people who had service returned to us....my cell phone service was out of commission until 7pm-ish, long after most Rogers customers got the use of their phones back.

Funny thing is, I keep getting offers from Chatr to "upgrade" to Fido, they even came out with a Master Card offer. I decline every time. It's not worth it.

Last edited by betaylored (April 21, 2021 11:48 pm)

April 22, 2021 3:03 am

turkeytop wrote:
A dark day for Ontario's middle class.Without their cell phones, they could no longer communicate with their middle class friends.

Without their aps, they were shut out from ordering at their favourite restaurants, Without their aps, they were forced to line up with the unwashed working class to get into their banks.

In the coming weeks, expect a big spike in PTSD among the Starbucks crowd.

Your post confuses me. Are you anti-middle class, anti-cell phone or pro Rogers?