I've always paid my yearly house insurance bill by cheque. The bill is about $1500. This year the insurance company mailed it back saying they no longer accept cheques but would happily accept a credit card. I was tempted to tell them where to go, but grudgingly put it on my credit card which gives me a 2% rebate. If the credit card is giving me 2% you can be sure they are deducting at least that and probably more from what they give the payee. I told the lady at the insurance company thanks for the $30 rebate I will be getting from the credit card, do you understand they will only pay you $1470 of the bill when you could have had the full amount. Multiply this by thousands of policies it is a significant loss for the company. I don't think she understood what I meant.

On another note Rogers master card has increased the reward on the master card if you redeem your rewards toward paying for a Rogers product. It went from 3 to 4% but will more than offset by the 1.5% processing charge.

In some ways it does not bother me. Some vendors would offer you a 'cash discount' of 1 or 2% if paying by cash, but the practice slowly disappeared - probably discouraged by the CC companies. 

Last edited by darcyh (October 22, 2026 4:36 pm)

I don't see any problem here, other than yet another anti-Rogers attack post. Don't like Rogers? Don't do business with them, and don't talk about them. Plain and simple. There are people and organizations that I don't like or agree with; I don't interact with them, and I don't discuss them at all.

I am a small business owner, and I accept major credit cards at my office, as well as Interac debit and e-transfers. While e-transfers cost me nothing extra and debit payments cost me only a few cents each, I will likely soon be following Rogers' lead and charging extra (a higher percentage than Rogers) when customers pay by credit card, and if they don't like it, too bad. It's the cost of doing business. I am a for-profit business owner - I am in the business of making money and maximizing my profits. While accepting credit card payments is convenient for customers, it is not cheap for any merchant, whether as small as my "one-man show" or as massive as Rogers. The fees add up regardless, between Amex/MC/Visa, the payment processor (e.g. Elavon) and the merchant services provider.

Further, when I invest my money, time and/or energy in anything, especially in my business/professional life, I expect darn good returns on all of my investments, every time, without fail. No exceptions. That is a requirement. It is not optional, and it is non-negotiable.

This isn't Rogers specific, per se, but it does show where the Big Telcos put their priorities - and it's apparently not with you. Complaints to the CCTS, which handles customer complaints about their cell phone service, have soared to record levels. But it's not changing the behaviour of the companies that provide the access.

The numbers are startling, up 57% over last year alone. 

From BlogTO:

"Notably, this comes amid an ongoing increase in issues with Canadian telecom providers, and in particular, Rogers, Bell, and Telus. The Big Three have spent the last few years gutting customer service roles and outsourcing jobs to overseas call centres, making it extremely difficult for Canadians to contact their providers.

Worse, if you actually manage to make it through the multi-hour hold times, getting anything resolved feels next to impossible. Customer service reps are actively incentivized to keep calls short and to sell new products and services, so anyone who needs help fixing an issue has to fight their way through several layers of employees, call transfers, and other mind-numbing bureaucracy — assuming reps don't just hang up midway through your fourth hour on the phone."

So it's not just Rogers.

Telecom complaints in Canada have skyrocketed in 'unprecedented surge' 

bmaudioworks wrote:

I don't see any problem here, other than yet another anti-Rogers attack post. Don't like Rogers? Don't do business with them, and don't talk about them. Plain and simple. There are people and organizations that I don't like or agree with; I don't interact with them, and I don't discuss them at all.
 

Further, when I invest my money, time and/or energy in anything, especially in my business/professional life, I expect darn good returns on all of my investments, every time, without fail. No exceptions. That is a requirement. It is not optional, and it is non-negotiable.

Please do me a favour and post the full name and location of your business so that I and I suspect many others here don't ever have even the accidental option of having to deal with you Mr. Illinformed Small Business Man indeed.

Is your last name Rogers per chance?











 

Last edited by unclefester (Today 10:53 am)