When I was with Rogers, it was the discounts there we guaranteed for the duration of the contract.  It was clearly written in the fine print that price increases on the base amount "might" occur.

Same with Bell, my current provider





 

Reluctant Rogers exec. Tony Staffieri was forced to appear before the Commons Committee Monday over allegations his company was misleading customers with price increases despite their having agreed to a contract.

Staffieri did not impress MPs when he told them certain items weren't covered by that guarantee. 

"...hundreds of Rogers customers say they're outraged after their bills for internet, TV and home phone jumped, even though they'd signed a contract, believing they had a guaranteed monthly price. 

Rogers can charge customers more for things such as rented TV boxes, thanks to a clause in the contract.

"I'd like to know why you think that's OK," Nova Scotia Conservative MP Rick Perkins asked. "And how many other buried costs do you have that you can jack up, and rip Canadians off on?" 

It was not an easy day for the Rogers honcho, but he wasn't alone - a Bell chief was also present and had to endure similar questions about why his company jacks up prices in a way consumers can't quite understand and weren't aware they'd signed up for. 

It appears the CRTC will also be looking into these so-called standard business practices. 

Rogers CEO in hot seat as MPs grill him over contracts customers call unfair and misleading

Why is it that whenever I read or hear of some sketch behaviour by a cable provider, it usually involves Rogers? Sure, Bell isn’t much better, but it always seems to be Rogers at the forefront of shafting their subscribers. They are truly a dodgy bunch! That’s one reason I dropped them.