- cash
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Re: Rogers Outage
Rogers unable to switch customers to Bell, Telus, despite competing carrier offers
- mace
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Re: Rogers Outage
Downright frightening that three tornado warnings issued in Saskatchewan didn't get sent because of the Rogers outage.
- Listener
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Re: Rogers Outage
I would be interested to know when, and if, we will be getting a rebate on the outage. My bill is still the same. I realize it may take some time in the accounting office but I'm sure it will not be anytime soon.
- Radiowiz
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Re: Rogers Outage
Listener wrote:
I would be interested to know when, and if, we will be getting a rebate on the outage. My bill is still the same. I realize it may take some time in the accounting office but I'm sure it will not be anytime soon.
Clear as day: AUGUST BILL
RadioWiz & RadioQuiz are NOT the same person.
RadioWiz & THE Wiz are NOT the same person.
- JackofAll
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Re: Rogers Outage
Rogers unable to switch customers to Bell, Telus, despite competing carrier offers
From my perspective, this was one of the shortcomings from Rogers - not keeping customers informed and also not having a way for customers to contract Rogers. It would have been nice to know that they were trying to work with other carriers.
- Ian
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Re: Rogers Outage
Rogers unable to switch customers to Bell, Telus, despite competing carrier offers
I learnt something new here, namely that if you remove the SIM card your cell phone may able to find another cell signal that can be accessed for 911 calls. Perhaps the media could have told customers of this option (if Rogers themselves had publicized this fact) . Is this universally true for all cellphones? Maybe the manufactures should consider adding software that specifically tries other cell networks if a 911 call fails to complete in a defined time. CRTC intervention here?
- turkeytop
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Re: Rogers Outage
Downright frightening that three tornado warnings issued in Saskatchewan didn't get sent because of the Rogers outage.
Thst's why everyone should have a weather radio.
After all is said and done, more is usually said than done.
- In Phase
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Re: Rogers Outage
Rogers will argue that they should be allowed to acquire Shaw so they can use their western based infrastructure as backup (sarcasm intended)
To the apparent disbelief of Liberal MP Nathaniel Erskine-Smith, Staffieri said he believes Canadians do have choices when it comes to telecom service.
He said the Shaw deal would give the combined company greater scale and allow Rogers to separate its wireless and internet networks in about half the time that it would otherwise take.
.... like I said
- RadioActive
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According to a wonderful blog by communications lawyer/professor Michael Geist, the exchange between Erskine-Smith and the Rogers CEO went like this:
Erskine-Smith: You think Canadians have alternatives and choice in this marketplace?
Staffieri: Very much so
Erskine-Smith: And you’re saying that with a straight face?
Bravo to the politico, who at least didn't try to hide his stunned surprise at one of the most ridiculous statements of the year.
- Shorty Wave
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According to a wonderful blog by communications lawyer/professor Michael Geist, the exchange between Erskine-Smith and the Rogers CEO went like this:
Erskine-Smith: You think Canadians have alternatives and choice in this marketplace?
Staffieri: Very much so
Erskine-Smith: And you’re saying that with a straight face?
Bravo to the politico, who at least didn't try to hide his stunned surprise at one of the most ridiculous statements of the year.
I heard this interaction on Radio 1 Monday and I think Staffieri didn’t expect this line of questioning, as Rogers has usually got what they wanted when dealing with the Feds. I think he was indeed stunned by Erskine-Smith’s comment and I hope Rogers stays under the microscope until they get their act together.
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Thread Starter- RadioActive
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Re: Rogers Outage
Perhaps another sign that the would-be Rogers-Shaw merger is facing an uphill battle, made worse by the former's disastrous recent outage.
Rogers, Shaw extend merger deadline to end of year
- Glen Warren
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Re: Rogers Outage
Also this am, the refund to Rogers customers for the July 8th outage/disruption is expected to be a $150 million expense. This will be charged to the upcoming Q3 results.
The earnings / revenue results this morning were for Q2.
- RadioActive
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Re: Rogers Outage
Remember this story that created howls of outrage across the country when Rogers went down nationwide, affecting more than 12 million customers? It was just over two years ago (July 8, 2022) and the CRTC promised they'd hold an independent investigation into what happened.
Here's the result of that probe:
CRTC posts independent report on Rogers outage, says company made necessary changes
It's a bit technical (OK, it's a LOT technical), but here's what the study says caused the outage for so many:
"The July 2022 outage is attributed to an error in configuring the distribution routers within the Rogers IP network. Rogers staff removed the Access Control List policy filter from the configuration of the distribution routers.
This consequently resulted in a flood of IP routing information into the core network routers, which triggered the outage. The core network routers allow Rogers wireline and wireless customers to access services such as voice and data. The flood of IP routing data from the distribution routers into the core routers exceeded their capacity to process the information.
The core routers crashed within minutes from the time the policy filter was removed from the distribution routers configuration. When the core network routers crashed, user traffic could no longer be routed to the appropriate destination. Consequently, services such as mobile, home phone, Internet, business wireline connectivity, and 9-1-1 calling ceased functioning."
Well, that ought to clear it all up! Wonder if anyone got fired over this. It was a huge story at the time.
- In Phase
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Re: Rogers Outage
Wonder if anyone got fired over this
Yup. Chief Technology Officer Jorge Fernandes was replaced