I happily divorced Bell around 2008, after one of Bell's own techs admitted I wasn't getting the speeds I was paying for. When I told Bell I'd been paying for a specific rate for over a decade and wondered what they were going to do about it - even up to giving me a rebate - they didn't offer me a single thing to make up for it. In fact, their silence was deafening. 

It was so loud, I called up Teksavvy and signed up there for decent speeds at a far less expensive rate. Despite their recent price hike - ironically, partially forced by Bell and the others in the telecommunications cabal - I've never regretted the move for a second. Their service has been excellent from day one, with only one prolonged outage that lasted about three very long days.

The reason for the delay in fixing it - they were using Bell lines at the time and Bell refused to expedite the repair because it wasn't involving one of their own customers. So even when I wasn't a subscriber any more, they were still screwing with me.

After a complaint and a fight by Teksavvy, they stopped doing that and I haven't had any real problems since.