Late Friday afternoon May the 24, the customers who are currently with chatr, the discount end of Rogers, had an email message, ( parts of which are quoted below ) sent to them.

The timeframe of the notice of change, informed on May 24th for a June 22 start date, makes one wonder if Rogers was required to follow the 30 day rule as laid out by the CRTC's Wireless Code.

"IMPORTANT INFORMATION ABOUT A POLICY CHANGE TO OUR INACTIVITY POLICY As of June 22, 2019 chatr is changing its policy for inactive accounts. Starting on that date, if your account balance is less than the monthly service fee for your plan for three straight months, then your account will be deactivated..."

Here's the kicker: "Any remaining balance will not be refunded." Nice work Rogers.

If it's a slow news day week will Global News, Bell Media, or the CBC tweak the competition's nose with a short news report bringing this lack of customer service and corporate responsibility to the public's attention?

Last edited by betaylored (May 26, 2019 12:07 am)