RadioActive wrote:

Poor Rogers. It's just too bad they have to shell out any money for annoyances like employee salaries or customer service. Maybe one day, they'll fix those problems, too. I guess paying all that money for MLSE cost more than we thought.  

Rogers has a tendency to spend money then wonder how to get their ROI. Case in point, they spent over $4 billion for the rest of MLSE, then wonder how they’re going to pay for it. Turns out Rogers is now looking for partner(s) for MLSE. Like RadioActive said, paying all that money for MLSE cost more than we thought, and more than Rogers thought as well!

 https://share.google/QJXEZUAVPPqmbRe4l

torontostan wrote:

Shorty Wave wrote:

Rogers has a tendency to spend money then wonder how to get their ROI. Case in point, they spent over $4 billion for the rest of MLSE, then wonder how they’re going to pay for it. Turns out Rogers is now looking for partner(s) for MLSE. Like RadioActive said, paying all that money for MLSE cost more than we thought, and more than Rogers thought as well!

 https://share.google/QJXEZUAVPPqmbRe4l

Ughhm sorry, you think this wasn't the plan all along? Get real. They knew these layoffs would be required to pay for MLSE.....
 

 
Thank you for your supercilious reply to my comment. Too bad you didn’t actually read it as nowhere in my above comment did I mention layoffs, my comment is about Rogers looking for investors for MLSE, that’s it. However, I will give you credit for attempting to bring back Valleyspeak, very retro.

RadioActive wrote:

It's not bad enough Rogers cut as many as 230 positions in its media division in the recent purge, shuttering six radio stations in the process. Now the CBC is reporting they've also fired a fair number of their customer service agents, who take calls about poor service or billing issues with the company's cell phones.

It comes as some Rogers clients are already waiting as long as three hours to speak to a representative about their issues. But Big Red denies there will be much inconvenience.

"We're investing in digital tools and self-serve to help our customers faster as their desire to self-serve grows, (spokesman Zac) Carreiro wrote in an email at the time. Like our peers, we continue to use a mix of in-house and third-party vendors."

The company won't confirm how many people lost their jobs in these latest cutbacks. 

Poor Rogers. It's just too bad they have to shell out any money for annoyances like employee salaries or customer service. Maybe one day, they'll fix those problems, too. I guess paying all that money for MLSE cost more than we thought. 

Rogers cutting telco customer service jobs amid complaints of long wait times 

As if the big telcos' policies weren't bad enough, they've been doing this to you for years. If you've run into this billing practice when trying to switch to a new provider, you already know the frustration. If not, be aware of what they've been up to decades.

This former Rogers adviser handled your angriest calls. Now, he wants to end a telecom practice everyone hates