The Toronto Star has the story of how a simple fix for a non-Rogers customer led him into a maze of frustrating bureaucracy, "its-not-my-job-ism" and aggravation for a Toronto homeowner who simply wanted a hazard on his property caused by the company removed. 

What a man named Roy Underhill went through illustrates a lot of why so many people can't stand this company. 

“I am not a Rogers customer and do not want to become one,” he said in his note. “Rogers seems to have no way to accept a request to do anything about this cable. 

“I visited stores. I called on the phone. I tried several paths through their web page. Unless I can provide a phone number that allows them to find my account, they are unable to accept input from me (except possibly if someone wanted to become a customer.)”

An unwanted Rogers wire hung over this Toronto man’s yard for 13 years. Removing it was an ordeal