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SOWNY » It’s Not Just Bell - Rogers Accused Of Outrageous Sales Tactics » Yesterday 9:32 pm

Retaw wrote:

How many of these retention call centres are actually operated by the Telecos and not outsourced to someone else?

Retention is almost always in-house. 3rd parties are used primarily for run-of-the-mill customer service calls - billing/ balance inquiries, routine account changes, etc. If anything more complicated comes up the call will be transferred to in-house Customer Service or Repair. Retention is a tier up from Customer Care and customers cannot usually reach them directly but must be transferred in from Customer Care. 

SOWNY » It’s Not Just Bell - Rogers Accused Of Outrageous Sales Tactics » Yesterday 7:57 pm

Chrisphen
Replies: 3

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Retaw wrote:

How many of these retention call centres are actually operated by the Telecos and not outsourced to someone else?

Regrettably, 'inside baseball' questions here will likely be met with dead air unless the events are over three decades old.
 

SOWNY » It’s Not Just Bell - Rogers Accused Of Outrageous Sales Tactics » Yesterday 5:07 pm

Retaw
Replies: 3

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How many of these retention call centres are actually operated by the Telecos and not outsourced to someone else?

SOWNY » BBC Under Fire For Posting "Non-Whites" Only Job Ad » Yesterday 4:58 pm

Retaw
Replies: 2

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Openly discriminatory job postings are nothing new for the BBC. Even the CBC has been caught doing it multiple times.

The BBC has gone to some bizarre extremes, though. IIRC they have a quota for LGBT people that is actually disproportionately far higher than the amount of LGBT in the country.

These quotas come across as very dehumanizing. "Do we have a black man? A bi-racial transgendered woman in a wheelchair?" You're no longer your accomplishments or abilities, but just an entry on the checklist for someone to pat themselves on the back at the end of the fiscal year.

SOWNY » BBC Under Fire For Posting "Non-Whites" Only Job Ad » Yesterday 4:58 pm

Charlie
Replies: 2

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It's already happening here, if perhaps not so overtly.  When a country brings in hundreds of thousands of black and brown-skinned immigrants annually, the demographic obviously changes.  Media outlets want to appeal to as many people as possible, which is understandable.  Ever notice that typical 'families' in TV ads these days almost never feature couples and children of the same race?  Same thing.  It's reality, for better or worse.

SOWNY » BBC Under Fire For Posting "Non-Whites" Only Job Ad » Yesterday 2:06 pm

RadioActive
Replies: 2

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Not meaning to stir the pot or anything, but I find this story fascinating. I guess things really have come full circle. 

Radio 1 becomes latest BBC station to BAN white job applicants

SOWNY » Canadian Top 40 countdown show » Yesterday 2:03 pm

If I recall correctly, I think Dan Williamson also hosted a syndicated countdown show of the top AC hits of the week. It ran on CKDS-FM around 1990 or so (pre-Y95).


PJ 

SOWNY » A Technical Question - Pattern Change » Yesterday 2:03 pm

Saul
Replies: 2

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That does make sense ... curious who it is, can keep an eye on the channel up north of Toronto to see if there's any noticeable difference ... 
 

SOWNY » Canadian Top 40 countdown show » Yesterday 1:22 pm

ig
Replies: 4

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Can’t get to it right now but he’s been doing voice work in Van. Forever. Michael Morgan voices or talent services  I believe.

I’m pretty sure it was a Moffatt show.

Drop him a line .

SOWNY » It’s Not Just Bell - Rogers Accused Of Outrageous Sales Tactics » Yesterday 1:11 pm

RadioActive
Replies: 3

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You may remember a few months ago when the CBC posted a huge story alleging Bell was forcing the workers at its call centres to use high pressure tactics to sell customers services they don’t need. Among the more egregious examples cited was the case of a 90-year-old blind woman who was talked into purchasing an Internet package, despite the fact she could never use it.
 
Well, now the Corp. is at it again and imagine your surprise - it’s not just Bell that appears to be making what could be termed less than honourable pitches to its subscribers. In an eye-opening article published this week, it’s Rogers turn in the spotlight. And it doesn’t make them look any better.
 
Sources who work at Ted’s Big Red Machine say there is so much pressure for call centre workers to sell customers anything and everything that many are having near nervous breakdowns.

From the article: “[One employee] admits when he is "desperate" to earn sales points, he signs up seniors for internet service, and then tells them a technician is going to come to their house "to install a modem for their TV" — modems are required for internet, not TV.
 
"We're giving internet service to customers who actually do not have a computer," he says…"It feels really bad," he says. "But you have all this pressure on you. All your managers are around you, telling you to sell, sell, sell."
 
Another worker, Jessica Robinson, recently quit in disgust. She outlines the kinds of things she was made to do. “When I had my interview ... they actually asked me 'If an elderly lady calls in to cancel her sports package on her TV because her husband just died, are you going to convince her to keep it and add more?'" says Robinson.”
 
For its part, Rogers denies all the c

SOWNY » Canadian Top 40 countdown show » Yesterday 1:11 pm

I would love to do a show like this.  I was working with a gentleman by the name of Ray White during the late 2000s.  We were producing an Urban AC/AAA show that was styled similarly.  It had a lot of autobiographical stuff about the artists, and I produced and voiced the show for Ray.  REALLY enjoyed it.

 

SOWNY » Canadian Top 40 countdown show » Yesterday 12:41 pm

Does anyone remember this show? It was called Canadian Top 40 and was hosted by Michael Morgan, who jocked at a number of stations on the west coast. Kind of a Canadian version of American Top 40. How long did it last? What affiliates did it have? Any information about this show that can be provided here is greatly appreciated.

Here's a demo that was sent out to stations in 1973.

http://rockradioscrapbook.ca/ct40demo.mp3
 

SOWNY » One Of The Most Dreaded Words In TV News Returns » Yesterday 11:50 am

Charlie
Replies: 5

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If a newsroom copywriter is 25 years old, he or she might consider someone around 70 'elderly', but why use that word at all?  The legal definition of a senior citizen in this country is 65 year of age.  Just refer to anyone from 65 up as a 'Senior', which is accurate, and less offensive to those of a 'certain' age.

SOWNY » A Technical Question - Pattern Change » Yesterday 11:44 am

Could be routine or emergency maintenance work at the transmitter site. If that's the case, they'd have to reduce transmitter power so that any daytime pattern advantages (signal lobes) are not causing interference before dawn.

SOWNY » One Of The Most Dreaded Words In TV News Returns » Yesterday 10:47 am

Jonny
Replies: 5

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RadioActive wrote:

  When is a person officially deemed “elderly?” 

A person is elderly when they complain about the price of a cup of coffee going up a nickel or a 25 cent fine levied for an overdue library book, but at the same time are comfortable with the market value of the home they purchased in 1965 for $16,000 increasing by $8,000 a month
 

SOWNY » One Of The Most Dreaded Words In TV News Returns » Yesterday 8:06 am

kowchmedia
Replies: 5

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I started at the Montreal Star at 17-years-old. I was a junior police reporter and reported on someone in their 30's killed in a car accident. To me at 17, someone in their 30's was pretty old. So I referred to the victim as a middle age man. The desk editor comes up to me and says if he's middle age what am I ... I'm 50!

It was a learning moment as a reporter for me. Age is best described in years in your stories - especially when you're young. As a 17-year-old, the victim was middle age. In reality he was in his 30's. Now that I'm 66, I would describe him as a young man.

A 71-year-old is only five-years older than me. My ego wouldn't let me refer to the guy as elderly. He's an old man, just like me. Call him a senior citizen.

I think when someone is in their 80's they are elderly.

The safe designition for a reporter or anchor is to to refer to anyone over 60 as a "senior citizen" because at that age Via Rail offers them a "senior's discount". If it works for VIA, it works for me. 

SOWNY » Radio listeners happily back "Under The Influence" » Yesterday 7:52 am

RadioActive
Replies: 4

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It's "Touchdowns And Fumbles," the 11:30 AM segment on RB that airs every Friday. I like stuff that deals with the media, and both shows do.

SOWNY » A Technical Question - Pattern Change » Yesterday 7:43 am

unclefester
Replies: 2

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One of my local AM stations this morning appeared to change pattern at about  4:45 a.m.

I'm no tech guy so my question is why?

I always thought pattern change was somehow involved with sun up - sundown/dusk and dawn etc. etc.

Am I wrong about that?

And is my local station doing something underhanded by making the change at 4:45 a.m. ??

This old fossil is curious

SOWNY » Radio listeners happily back "Under The Influence" » Yesterday 7:42 am

tvguy
Replies: 4

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You can also set it up on Apple's Podcast App to download automatically to your IOS device each week.
Radioactive...and your other appointment radio show is.....?

SOWNY » One Of The Most Dreaded Words In TV News Returns » Yesterday 5:41 am

betaylored
Replies: 5

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The 'elderly' designation can be solved by the media by dropping the outdated 'senior' and 'elderly' as descriptors. Their use is inaccurate, possibly offensive, definitely problematic. Just report the age. The elderly 80 year-old? It's like using the word very to describe hot. Lazy and unecessary. "The 80 year-old" is a clear fact, and good reporting will get the message across if the person was in frail health etc.

The media is successfully replacing the word 'fat' with the word 'curvy.' Kudos to them for tactfully working on "the other O word." If, to riff on 'R.A.'s words and 40 is the new 20, and 100 is the new 80 - does this mean youth is no longer wasted on the.... nope, we're all just getting old(er). ;)

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