The Southern Ontario/WNY Radio-TV Forum / Rogers service update leaves their Chatr customers hanging

**Posted by betaylored** September 13, 2024 12:30 pm

Rogers has updated their service and is now asking their Chatr customers to re-register on the company website.

It's not going well according to posts on social media. When there an attempt to log in after the re-registration, there's an error or service outage notice posted. Attempts to contact customer service on the phone lead to being on hold for an hour with the call then being automatically disconnected. Apparently once a human customer service person is finally reached, everyone is being told they need to purchase a new SIM card.

I'd say you get what you pay for but customer service isn't any better with the regular Rogers and Bell service.

It'd be nice to think Rogers will iron out the glitches over the next week but unless the fuss customers are creating on social media reaches critical mass, the chances are slim.

**Posted by Radiowiz** September 13, 2024 1:25 pm

Is Bell treating their Lucky Mobile customers the same way?
How about Quebecor's Fizz customers?
Sounds like Rogers better sort this problem out fast, or maybe they are about to lose a lot of customers to the two above options.
Needing a new sim card and having to pay for it defeats the purpose of saving money. It also highly encourages the idea that there are other options out there. (Lucky & Fizz)

Last edited by Radiowiz (September 13, 2024 1:28 pm)

**Posted by betaylored** September 14, 2024 3:39 pm

Radiowiz wrote:
Is Bell treating their Lucky Mobile customers the same way?
How about Quebecor's Fizz customers?
Sounds like Rogers better sort this problem out fast, or maybe they are about to lose a lot of customers to the two above options.
Needing a new sim card and having to pay for it defeats the purpose of saving money. It also highly encourages the idea that there are other options out there. (Lucky & Fizz)

Excellent points Radiowiz.

This is a situation just waiting for an intrepid journalist, maybe someone recently released from a permanent gig or retired and getting bored, to do a thorough report on the discount end of the industry, what's available from each company for how much money, the quality of tech delivery and customer service.

Also this is another reason I miss Mike Stafford's show on the radio. He'd always have listeners call in with their under the radar cellphone company experiences and recommendations for getting the best deal. It's how I found out about Mobilicity years ago.