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September 17, 2021 10:30 am  #1

CBSC Calls CP24 On The Carpet For Incorrect Ticker Story

Ever wonder who at the station proofreads those “ticker” stories that go under the enhanced video on CP24? Turns out someone does – but maybe not enough.

The Canadian Broadcast Standards Council has come down on CP24 after a viewer complained about a major mistake in its crawl. The problem: it contained information that was diametrically opposed to what the station was actually reporting on air and it ran at least six times during the simulcast of CTV’s 6 PM news.
The error was kind of important, since it concerned the pandemic. It happened on March 31st, when the video report stated that Ontario Premier Doug Ford was expected to “ramp up” restrictions on citizens, including a lockdown, in time for an upcoming long weekend. But the ticker said just the opposite, stating, Premier Ford says an announcement coming tomorrow about plan to loosen restrictions in Grey zones.”
A viewer complained because this had been running repeatedly and was clearly inaccurate. CP24 admitted the mistake, stating it was pulled when a senior writer reviewed the crawls, which only happens several times a day. The viewer retorted that this information was vital and they wanted the station held to account.
The CBSC cited copious examples of previous mistakes by other outlets and concluded that CP24 breached its code, because a) the station is frequently on in waiting rooms and foyers with no sound and therefore many viewers would not have known it was in error and may have believed things were easing and b) deaf or hearing-impaired viewers couldn’t hear the correct reporting and would have relied on the accuracy of the ticker.
All of which means that CP24 will have to air this announcement several times over the next few weeks, admitting its mistake: The Canadian Broadcast Standards Council has found that CP24 breached the Canadian Association of Broadcasters’ Code of Ethics and the Radio Television Digital News Association of Canada’s Code of Journalistic Ethics on March 31, 2021. CP24 repeatedly broadcast inaccurate information in its news ticker. This breached the code articles relating to accuracy and correction of errors.”
I rarely get to see CP24, but I wonder how many other banner items get by without people noticing. There is so much info moving through the place at any one time, it’s surprising this doesn’t happen more often. That said, I’m betting there will be a lot more scrutiny on those news tickers in the future than there ever was in the past as a result of this. And that’s probably a good thing.
CBSC CP24 Decision


September 17, 2021 4:40 pm  #2

Re: CBSC Calls CP24 On The Carpet For Incorrect Ticker Story

Their ticker almost always has a spelling mistake, an inaccuracy, or some other questionable content.

Here's what I noticed just yesterday in a two hour span from 12p-2p (and I just rewound my DVR to review): 

The ticker froze altogether and only showed one story. At the same moment, both stock market tickers froze and only showed one stock on repeat, back-to-back on a loop. 

This was fixed after about 15 minutes, then later in the same hour one of the stories wasn't even comprehendible. It read: "Health Canada authorizes changes 3 main vaccines used in Canada" - for starters it's missing the word "to," and even then it doesn't provide enough details considering the vaccines themselves didn't change, just their names and authorizations. I'm sure people would've liked to know what "changes" were authorized to the vaccine already given to them. 

Then a story in the 1pm hour read.. "Breaking: Of the 348 Covid-19 patients currently in Ontario hospitals, 29 are fully vaccinated."
The very next story read:
"Breaking: Of the 191 Covid-19 patients in Ontario hospitals, 13 are fully vaccinated."
So which is it? Did they mean ICUs? Did they mean Toronto? Or is it inaccurate altogether? This too wasn't fixed for quite some time. 

If anyone is bored and feels like making a similar CBSC complaint, just watch those two hours from yesterday! Pretty soon CP24 will just be an endless loop of CBSC decision announcements and apologies. 


September 18, 2021 7:04 pm  #3

Re: CBSC Calls CP24 On The Carpet For Incorrect Ticker Story

RadioWiz & RadioQuiz are NOT the same person. 
RadioWiz & THE Wiz are NOT the same person.