1 of 1- RadioActive
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Rogers Leads The List Of Consumer Complaints By A Wide Margin
The CCTS, which handles consumer complaints about telecom, cable and Internet in Canada, has released its list of which provider received the most gripes from consumers. And Rogers leads the list. And not by just a little.
"Rogers/Shaw did not merely finish first on the complaint list. It accounted for 6,583 accepted complaints, representing 34% of all complaints accepted by the CCTS during the reporting period. That is a significant share for a single combined provider name, and it helps explain why the report’s headline feels broader than a routine ranking. When roughly one in three accepted complaints points back to the same provider grouping, it becomes a sector story, not just a company story."
Most of the grievances surrounded cell phones and billing, with Internet issues, TV and cable and local phone services coming next.
Rogers/Shaw Tops Telecom Complaint List in New Watchdog Report
- Shorty Wave
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Re: Rogers Leads The List Of Consumer Complaints By A Wide Margin
This does not surprise me in the least. I think you would see the number of complaints that Rogers receives decrease rapidly if the CCTS could fine them for each one, say $1000 per complaint. Rogers would pull up their socks as there’s nothing Rogers hates more than losing money. As it stands, they really don’t care as there are little consequences.
- RadioAaron
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Re: Rogers Leads The List Of Consumer Complaints By A Wide Margin
As with every year this comes out, an absolutely useless, meaningless stat. The complaint *rate* per provider would mean something.
Rogers has 34% of the wireless market, and 34% of the residential internet market - meaning they have *exactly* their share of complaints.
Non-story.
- Shorty Wave
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Re: Rogers Leads The List Of Consumer Complaints By A Wide Margin
RadioAaron wrote:
As with every year this comes out, an absolutely useless, meaningless stat. The complaint *rate* per provider would mean something.
Rogers has 34% of the wireless market, and 34% of the residential internet market - meaning they have *exactly* their share of complaints.
Non-story.
However, their complaints have increased since last year, -“The year-over-year rise is equally important. Rogers/Shaw complaints were up 95.4% from the comparable midpoint last year”. I really don’t see how any of this is a non-story as Rogers is part of the telecom monopoly/cartel and as such, should be doing a better job since we really don’t have many choices of providers, Hobson’s Choice as they say. Of all the providers I have subscribed to in Canada, Rogers were the absolute worse for customer service bar none, my internet was actually down for ten days and they kept moving the service date, ten days!!