Sounds like fill-in op

I rarely listen to this show but had it on in the background today and was also surprised at the amount of phone issues. Seemed that Agnew was doing some of it himself; he would mutter about putting someone on hold so their information could be collected vs. dropping them and said things like "I pressed the wrong button" or "Let me try this..."   But at other times he seemed to be talking to a board op ("please add their name to the line now, if you could...").

I would agree with RadioAaron that it's probably fill-in board op talent and this show would benefit probably the most from a regular where the rhythm and flow with Agnew is down pat. Plus, probably one of the more complex shows to board op out of 1010's roster, given two callers have to be both active at the same time (with the back-and-forth questions), others queued up, keeping them around to collect information for prizes, etc.