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But they're not the only culprit.
“We know complaint numbers fluctuate from year to year, from period to period,” said CCTS commissioner and CEO Howard Maker.
“But a 43 per cent increase is the kind of increase we don’t generally see and it is a cause for concern.”
Telecom complaints jump 43% as Rogers accounts for one-quarter of grievances: report
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This is not surprising.
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For mobile, Rogers accounts for ~30% of subscribers, so they're indexing below the average for complaints.