The Southern Ontario/WNY Radio-TV Forum / Guess Which Provider Leads In Consumer Complaints About Phone Service?

**Posted by RadioActive** January 15, 2025 10:35 am

I won't keep you in suspense - for the second consecutive year, it's Rogers.

The CCTS (Commission for Complaints for Telecom-Television Services) has released its latest report on consumer beefs for 2023-2024 and Big Red leads the pack. The main gripes were over the following:

Incorrect charge for monthly price plan: 91% increase.
Contract disclosure issues: 79% increase.
Credit or refund not received: 128% increase.
Regular price increase of monthly price plans: 447% increase.

They weren't alone, of course. Bell was a strong second, but I'm sure they'll try to do better and secure the #1 position next year! Telus was third.

What else did people complain to the CCTS about?

Find out here.

**Posted by RadioAaron** January 15, 2025 10:54 am

Sorting the providers by number of complaints is really just sorting them by number of subscribers. It would be way more interesting to see the complaint *rate* of each provider.

**Posted by Easily Amused** January 15, 2025 1:17 pm

Someone big at Rogers must be reading your boards, RadioActive. I just got a text from my local Rogers store asking if they could be of service in upgrading my phone and / or service. 😁

I will say that my previous internet provider Bell steadfastly maintained that I was getting the best possible price and service for my internet service. When I informed Bell I was switching to Rogers, all hell broke loose, and my phone never stopped ringing with calls from Bell. 🤨

**Posted by mace** January 15, 2025 2:16 pm

Easily Amused wrote:
Someone big at Rogers must be reading your boards, RadioActive. I just got a text from my local Rogers store asking if they could be of service in upgrading my phone and / or service. 😁

I will say that my previous internet provider Bell steadfastly maintained that I was getting the best possible price and service for my internet service. When I informed Bell I was switching to Rogers, all hell broke loose, and my phone never stopped ringing with calls from Bell. 🤨

Back when they were only a phone company, I switched to Rogers for my landline when Bell wanted to charge me $2/month for a paper bill. Not only did Rogers give me a paper bill, it was $5/month cheaper and they gave me three months free phone service. I still get calls from Bell today.

**Posted by Radiowiz** January 15, 2025 3:53 pm

Easily Amused wrote:
Someone big at Rogers must be reading your boards, RadioActive. I just got a text from my local Rogers store asking if they could be of service in upgrading my phone and / or service. 😁

Same here, but they also know (by pure coincidence) that my contract is up and I can leave at any time.
While it might seem like they read this board, it may also be that they were going to message me anyway, reminding me of great deals on new phones... (perhaps simply someone's job to try their best to keep me?)

**Posted by arc23** January 15, 2025 9:29 pm

This article may give some more insights maybe

https://www.iphoneincanada.ca/2025/01/15/rogers-telus-and-bell-top-complaint-charts-public-mobile-surges-768/