This is the first I've heard about this. The reddit post is from one of the laid off Rogers employees and is a month old, posted on the Rogers subreddit, claiming that they were tricked into training the AI that would eventually replace them.

https://www.reddit.com/r/Rogers/comments/1lqi1du/to_everyone_laid_off/

To everyone laid off

I am a part of the 1000+ agents in Roger’s that are getting laid off and I would like us to be heard and actually have a voice for once.

Why has management specifically told us to stay quiet and not to go to the media about this?

Because they know this is wrong on so many levels and pure scum what has taken place.

They do NOT want the public to find out how they shamelessly did this to solely benefit themselves while you as a customer will get far far worse customer service with much longer wait times, incompetent AI agents that send you around in loops, and less/no human interaction.

Starting last year we were forced to use this AI summary tool to make “our jobs easier” but the reality all along was they needed us to train the AI and were strategically plotting our demise of replacing us.

We were exploited and taken advantage of, I and everyone else originally applied for just 1 position - in my case for wireless services so mainly with cellphones and I would eventually get trained for another department then another and then another which I had no choice or say in.

This happened to everyone where Rogers heavily increased the workload and productivity of the employee without any increase in pay or anything beneficial for us.

 We get treated like a number and are expected to work non-stop talking back to back calls like a robot, they also reduced the After Call Work time (an optional setting that gives you time before your next call in case you have to finish notes, deep breathes, washroom, etc.) from 30 seconds to only 12 seconds.

Again it is an optional setting so if we don’t select it we literally get another call INSTANTLY after the current call ends.

There is also a massive amount of unpaid commissions from sales that I and many others have never received still to this day, but it’s been hard to prove as we aren’t allowed cellphones and can’t take screenshots or pictures of customers accounts/orders due to privacy and security reasons.

We have been shown how little they value us with all the lies, deception, and lives they have destroyed so it’s time for us to finally be heard.

If you’re someone at Rogers who was/is getting laid off and would like to add to this or even take action, please don’t hold back!

EDIT: I have reached out to the media and also had some outlets reach out to me.