The Southern Ontario/WNY Radio-TV Forum / Customer Complaints: Rogers Give Discounts To Some But Not Others

**Posted by RadioActive** January 27, 2025 7:07 am

This CBC Go Public investigation appears to show Rogers is playing favourites, giving some customers a discount when they complain about high bills, while leaving others with a different choice: pay up or else.

The complaints are from a large number of subscribers across the country, who say they're aware of some people who have been allowed to lower their monthly tabs, while others don't get that privilege. And they can't figure out why.

Rogers customers disputing price hikes report unequal treatment

**Posted by Radiowiz** January 27, 2025 11:36 am

Don't call billing department when you are unhappy with a Rogers bill.
Call and threaten to cancel your services. This takes you to a much better department.
I don't doubt for a second that that lady only called billing to complain.
Plus also, it helps a lot to have ALL your services with Rogers to get an amazing discount.

*Be sure to select "To cancel more than one Rogers service press..."

Last edited by Radiowiz (January 27, 2025 11:37 am)