The Southern Ontario/WNY Radio-TV Forum / CRTC To Public: Tells Us About Your Cellphone Or Internet Experience

**Posted by RadioActive** November 22, 2024 5:20 pm

The Commission is asking for public input on how people feel about their cellphone and Internet plans, with an emphasis on whether they feel they're getting their money's worth and what could be done to change that. (That should be fun to read.)

Among the things the Commission wants to examine:

"First, the CRTC is considering new measures to ensure that Canadians get notified when their plans or discounts are about to end. These measures could make it easier to avoid bill shock by knowing in advance when prices are about to change.

Second, the CRTC is looking at stopping providers from charging fees when Canadians cancel or change their plans. Ending these fees could make it easier to take advantage of better offers in the marketplace.

Third, the CRTC is exploring how self-serve options could help Canadians when they need to change or cancel their plans. These options could make it easier to choose the best Internet and cellphone offers."

Want to let them know? Find out how here.

**Posted by betaylored** November 22, 2024 8:45 pm

It would expedite matters if the CRTC had the smarts to simply read the customer complaints on the Rogers, Chatr, Bell etc social media platforms regarding their absolute lack of service and support.

Very few dissatisfied customers ever bother to take the time to register a complaint. The CRTC has had years to address the issues customers are currently facing and that have been spoken about on the big yellow board. The CRTC could make useful changes with the information they already have. Is this just a PR exercise?

Thanks for posting this and the link RA, it would be great if enough folks on social media find out about this to create a bit of a buzz, via CBC maybe? and take advantage of the opportunity.

What are the chances this CRTC initiative gets mentioned on 1010, CTV News etc. To use an old hockey saying: The chances are slim to none and Slim just left town. Although I'd love to be proved wrong.

Last edited by betaylored (November 23, 2024 1:05 pm)